Billing Policy

This Billing Policy outlines the payment methods we accept and the steps involved in processing payments for your orders. By purchasing from our store, you agree to the terms outlined below.

Accepted Payment Methods

We accept a variety of payment options through Shopify Payments, ensuring secure transactions for all customers in the United Kingdom. The available payment methods include:

• Credit/Debit Cards: Visa, Mastercard, American Express, Maestro

• Digital Wallets: Apple Pay, Google Pay

• Shop Pay: For a faster checkout experience

• Local Payment Methods: BLIK, Bancontact

All payments are processed securely through Shopify Payments' trusted gateways, ensuring your sensitive information is protected.

Payment Processing

Once your payment details are entered at checkout, we will process your payment immediately. If there are any issues with your payment—such as insufficient funds or a declined card—we will notify you right away so you can resolve the issue.

Order Confirmation

After a successful payment, you will receive an order confirmation email that includes the details of your purchase, shipping address, and payment summary. Please review this information carefully, and contact us immediately if there are any discrepancies.

Currency

All transactions on Lomiea are processed in the currency displayed at checkout. If your payment method is issued in a different currency, your financial institution may apply foreign exchange rates or additional fees, which are outside of our control.

Security & Fraud Prevention

We take security very seriously. All payment information is encrypted and processed through Shopify’s secure systems. We implement robust fraud prevention measures to ensure that your transaction is safe. If any suspicious activity is detected, we reserve the right to cancel your order or request additional verification before processing it.

Billing Address

The billing address provided at checkout must match the one registered with your payment method. If there is a discrepancy, your payment may be declined. Please ensure all billing details are entered correctly to avoid any delays in processing your order.

Payment Disputes & Chargebacks

If you believe there has been an error with your payment, please contact us within 30 days of the transaction date so we can investigate and resolve the issue promptly. In the event of a chargeback, we may take appropriate legal action to recover the funds and fees incurred due to the dispute.

Changes to Your Billing Information

If you need to update your billing information, please do so at checkout before completing your purchase. If you need assistance with updating payment information for an existing order, please contact us at info@lomiea.com.

Taxes & Duties

The price you pay includes any applicable taxes where required by law. For international orders, customers are responsible for any customs duties, import taxes, or additional fees that may be applied by local authorities upon delivery. These charges are not included in the price at checkout and remain the responsibility of the customer.

Refunds

Refunds for cancelled or returned orders will be issued to the original payment method used at checkout. Please refer to our Return & Refund Policy for more details on the refund process.

Contact information:

If you have any questions, please use the details below to get in touch with us:

Phone number: +44 7448 986668

Email Address: info@lomiea.com

Support Availability Hours : 

• Monday to Friday from 9:00 AM to 4:30 PM (GMT+1)

• Response time: Please allow up to 12 hours for email responses due to high support volume. We appreciate your understanding and patience.

Legal Information:

Store Name: Lomiea

Company name: Merdid

KvK-number: 89981995

Physical Address: Ijssellaan 46, 6826DR Arnhem, Netherlands