Terms of service

Welcome to Lomiea. These Terms of Service govern your access to and use of our website, products, and services. By visiting our site or making a purchase, you agree to be bound by the terms outlined below. Please read them carefully.

Our Store

Lomiea is a fashion retail brand operating in the United Kingdom, affiliated with the Dutch company Merdid, registered under KvK-number 89981995. Our registered address is Ijssellaan 46, 6826DR Arnhem, Netherlands. All communications can be directed to info@lomiea.com.

Using Our Website

By accessing our website, you confirm that you are at least 18 years old or have permission from a parent or guardian. You agree not to misuse our services, interfere with the website's functionality, or attempt to access any unauthorized areas.

Product Information

We aim to display product details, images, and descriptions as accurately as possible. However, colours may vary slightly depending on your screen settings. We reserve the right to update or revise product listings at any time without notice.

Order Acceptance

When you place an order, you will receive an order confirmation email. This confirmation does not signify acceptance of your order—it simply acknowledges that we received it. Lomiea reserves the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing or descriptions, or suspected fraudulent activity.

Pricing & Payment

All prices are displayed in GBP (£) and include any applicable VAT unless stated otherwise. Payment must be made at the time of order using one of the accepted methods listed at checkout. Lomiea reserves the right to update pricing at any time without prior notice.

Shipping & Delivery

Shipping is currently available within the United Kingdom only. All deliveries are free of charge and include tracking once dispatched. For more details, please refer to our Shipping Policy.

Returns & Refunds

We offer a 30-day money-back guarantee on eligible items. Products must be returned unused, in original condition, and with all packaging intact. Returns due to change of mind require the customer to cover return shipping. For defective or damaged items, we cover the return costs. Refunds are processed once the return has been inspected. For full information, please refer to our Return and Refund Policy.

Promotions & Discount Codes

Promotions and discount codes cannot be combined unless otherwise stated. They are valid for a limited time only and may be withdrawn without notice. We reserve the right to cancel or modify any promotion in the event of misuse or technical errors.

Intellectual Property

All content on this site—including text, images, graphics, and logos—is the property of Lomiea or its licensors and may not be used, copied, or reproduced without express written permission.

User Submissions

If you submit any reviews, photos, or feedback to us (thank you!), you grant us permission to use, publish, and adapt that content in any format, worldwide, royalty-free. Don’t worry, we won’t use anything embarrassing—we value your privacy and dignity.

Prohibited Uses

You may not use our site or products for any unlawful, abusive, or misleading purposes. This includes—but is not limited to—violations of intellectual property, distributing malware, impersonating others, or interfering with the security of our services.

Termination of Service

We reserve the right to suspend or terminate access to our website at any time, without prior notice, if we believe you have violated these Terms of Service or engaged in harmful conduct.

Limitation of Liability

To the maximum extent permitted by law, Lomiea and its parent company Merdid are not liable for any direct, indirect, incidental, or consequential damages that may result from the use of our website or products.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the updated date at the bottom. Your continued use of the website after changes means you accept the revised terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of the Netherlands and the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of Arnhem (NL) or London (UK), at our discretion.

Contact Us

For any questions, feedback, or legal inquiries, feel free to reach out to us at:

Phone number: +44 7448 986668

Email Address: info@lomiea.com

Support Availability Hours : 

  • Monday to Friday from 9:00 AM to 4:30 PM (GMT+1)

  • Response time: Please allow up to 12 hours for email responses due to high support volume. We appreciate your understanding and patience.

Legal Information:

Store Name: Lomiea

Company name: Merdid

KvK-number: 89981995

Physical Address: Ijssellaan 46, 6826DR Arnhem, Netherlands