FAQs

Welcome to our FAQs! Whether you're new to Lomiea or a returning fashion enthusiast, we've curated this guide to address your most common questions. If you need further assistance, our team is just a message away.

Shipping & Delivery

1. Do you ship internationally?

Currently, we offer free shipping exclusively within the United Kingdom. We're working on expanding our reach and hope to serve more customers soon.

2. What are your shipping costs and delivery times?

Enjoy free standard shipping on all UK orders. Here's our typical timeline:

  • Processing Time: 1–2 business days

  • Shipping Time: 5–9 business days

  • Total Estimated Delivery: 6–11 business days

Note: Orders placed after 8:00 PM (GMT+1) will be processed the next business day.

3. How can I track my order?

Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. You can monitor your package's journey through the provided link.

Returns & Refunds

4. What is your return policy?

We offer a 30-day money-back guarantee on eligible items. To qualify:

  • Items must be unused, in original condition, and include all packaging.

  • Initiate the return process by contacting our customer support at info@lomiea.com.

  • No restocking fees on returned items.

  • For defective or damaged items, we cover the return shipping costs. Please provide clear photos before initiating the return.

5. Which products are non-returnable?

We cannot accept returns on:

  • Items that are worn, washed, or altered.

  • Products missing original tags, labels, or packaging.

Please ensure items meet these criteria before initiating a return.

Billing & Payments

6. What payment methods do you accept?

We accept payments through Shopify Payments, which includes:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Maestro

  • Digital Wallets: Apple Pay, Google Pay

  • Shop Pay: For a faster checkout experience

All transactions are processed securely to protect your information.

Order Management

7. Can I cancel my order?

Yes, you can cancel your order within 1 hour of placing it. To do so:

  • Contact us immediately via info@lomiea.com or +44 7448 986668.

  • Provide your order number and contact details.

After this window, the order enters processing, and cancellations are no longer possible.

8. Do you offer exchanges?

Currently, we do not offer direct exchanges. If you need a different size, colour, or style:

  • Return the original item following our Return & Refund Policy.

  • Place a new order for the desired item.

Additional Information

9. What happens if my order doesn't arrive?

If your order hasn't arrived within the estimated delivery timeframe:

  • Contact our customer support team with your order details.

  • We will investigate the issue with the carrier and provide a suitable resolution, which may include a replacement or refund.

10. Do you offer gift cards?

Currently, we do not offer gift cards. We're exploring this option and hope to introduce it in the future.

Customer Support

11. How can I contact you?

If you have any questions, please use the details below to get in touch with us:

Phone number: +44 7448 986668

Email Address: info@lomiea.com

Support Availability Hours : 

  • Monday to Friday from 9:00 AM to 4:30 PM (GMT+1)

  • Response time: Please allow up to 12 hours for email responses due to high support volume. We appreciate your understanding and patience.

Legal Information:

Store Name: Lomiea

Company name: Merdid

KvK-number: 89981995

Physical Address: Ijssellaan 46, 6826DR Arnhem, Netherlands