Shipping policy

Below you will find an overview of our shipping costs per country, estimated delivery times, information about the courier services used, and how you can track your order. 

Where We Ship

We currently ship orders exclusively within the United Kingdom. International shipping is not available at this time.

Shipping Costs

There are no additional shipping or handling fees for deliveries within the UK.

Processing & Delivery Times

Once you place your order, we begin preparing it for shipment. Below is an overview of our processing and delivery schedule:

 

Important: Orders placed after 8:00 PM (GMT+01:00) will be processed on the next business day.

Order Tracking

We know how important it is to stay updated on your delivery. Once your order has been dispatched:

• You will receive a shipping confirmation email containing your tracking number.

• The tracking information will typically become active within 24–48 hours.

You can use the tracking link provided in your email to monitor the progress of your package in real time.

Delays & Exceptions

While we aim to meet all stated delivery timeframes, some external factors may occasionally cause delays, such as:

• High seasonal demand

• Carrier service interruptions

• Unforeseen weather conditions

If you experience any delays beyond the stated timeframe, please don’t hesitate to contact our support team at info@lomiea.com for assistance.

Questions?

Please use the details below to get in touch with us:

Phone number: +44 7448 986668

Email Address: info@lomiea.com

Support Availability Hours : 

• Monday to Friday from 9:00 AM to 4:30 PM (GMT+1)

• Response time: Please allow up to 12 hours for email responses due to high support volume. We appreciate your understanding and patience.

Legal Information:

Store Name: Lomiea

Company name: Merdid

KvK-number: 89981995

Physical Address: Ijssellaan 46, 6826DR Arnhem, Netherlands