We understand at Lomiea that sometimes things change quickly, and you may need to cancel your order. To make the process as smooth as possible, we have implemented a brief, 1-hour cancellation window. Please read the following terms carefully:
Cancellation Window
You may cancel your order within 1 hour of placing it. This is your only window for cancellation before your order is processed for shipping. After this time, the order cannot be cancelled, and you will need to follow our Return & Refund Policy for any further actions.
How to Cancel Your Order
To cancel your order, please contact us immediately using the contact information below. You must reach out within 1 hour of placing your order to ensure it is successfully cancelled:
-
Email: info@lomiea.com
-
Phone: +44 7448 986668 (available during business hours: Monday – Friday, 9:00 AM to 4:30 PM GMT+1)
Please include your order number, name, and any relevant details in your message so we can assist you promptly.
What Happens After 1 Hour?
If you miss the cancellation window, we can no longer cancel your order, as it will have already been processed. At this point, the next step is to request a return once your order arrives, and follow the steps outlined in our Return & Refund Policy.
Refunds After Cancellation
If your cancellation request is accepted within the 1-hour window, a full refund will be issued to your original payment method. Refunds can take up to 20 days to process, depending on your banking institution.
Why the 1-Hour Limit?
We process orders quickly to ensure prompt shipping and delivery. The 1-hour window allows us to catch cancellations before the order is packed and dispatched. After this time, we no longer have control over the order’s status, and it moves forward into our shipping process.
Contact information:
If you have any questions, please use the details below to get in touch with us:
Phone number: +44 7448 986668
Email Address: info@lomiea.com
Support Availability Hours :
- Monday to Friday from 9:00 AM to 4:30 PM (GMT+1)
-
Response time: Please allow up to 12 hours for email responses due to high support volume. We appreciate your understanding and patience.
Legal Information:
Store Name: Lomiea
Company name: Merdid
KvK-number: 89981995
Physical Address: Ijssellaan 46, 6826DR Arnhem, Netherlands